We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day.

Support Team: theteam@customersupport.care

• Australia: Free delivery, 5-7 days
• Other countries: Free delivery, 7-10 days

OUR DELIVERY PARTNERS

We currently only accept credit card payments, PayPal & Crypto currency. More payment methods will be added in the future.

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

All of our prices are displayed in $AUD – Australian Dollar

To maintain your fire place vacuum, regularly empty the ash canister, clean or replace the filters, and check for any blockages in the hose or nozzles. Proper maintenance ensures optimal performance and longevity of the vacuum.

A fire place vacuum improves safety by preventing the spread of fine ash particles that can cause respiratory issues and by ensuring your fireplace or stove is clean and free of potentially hazardous buildup. Regular use maintains a safer environment.

A fire place vacuum helps reduce allergens by capturing fine ash particles and preventing them from becoming airborne. This is particularly beneficial for people with allergies or respiratory issues, as it improves indoor air quality.

Yes, a vacuum pellet stove can be used for other heating appliances such as wood stoves, charcoal grills, and fire pits. Its versatility makes it a valuable tool for maintaining various types of heaters.

Yes, a fire place vacuum can be used for other cleaning tasks such as removing ash from barbecues, wood stoves, and even small debris in workshops. Its versatility makes it a valuable tool for any home with a heating appliance.

An ash vacuum cleaner is not designed to handle wet ash or any other liquids. Always ensure that the ash is dry before vacuuming to prevent damage to the vacuum and ensure safe operation.

You should use a vacuum pellet stove regularly, ideally after each use of your pellet stove, to maintain optimal performance and cleanliness. Regular cleaning prevents ash buildup, which can affect the stove’s efficiency and safety.

An ash vacuum cleaner helps maintain your fireplace by efficiently removing ash and debris, preventing buildup that can affect performance and safety. Regular use keeps your fireplace clean and ready for use.

A fire place vacuum is designed to handle warm ash but not hot or glowing embers. Always ensure that the ash has cooled to a safe temperature before using the vacuum to prevent damage and ensure safety.

An ash vacuum cleaner is not designed for cleaning carpets or general household cleaning. It is specifically made for handling ash and fine debris from fireplaces and stoves, ensuring effective and safe operation for these tasks.

Yes, an ash vacuum cleaner is perfect for cleaning grills. It can effectively remove ash and small debris from charcoal or pellet grills, making it a versatile tool for outdoor cooking enthusiasts.

You will know it’s time to empty your fire place vacuum when the canister reaches its maximum fill line or when you notice a decrease in suction power. Regularly check and empty the canister to maintain optimal performance.

An ash vacuum cleaner is a specialized device designed to safely and efficiently remove ash from fireplaces, pellet stoves, and other heating appliances. Unlike regular vacuums, these are equipped with filters and materials that can handle fine ash particles without clogging.

A vacuum pellet stove is equipped with safety features such as heat-resistant hoses, metal canisters, and thermal protection to prevent overheating. These features ensure safe and efficient operation.

Yes, an ash vacuum cleaner is suitable for commercial use in settings such as restaurants, hotels, and cabins where fireplaces or pellet stoves are frequently used. Its robust design and powerful suction make it ideal for heavy-duty cleaning.

An ash vacuum cleaner typically uses HEPA filters to trap fine ash particles and prevent them from escaping into the air. These filters are highly efficient, capturing up to 99.97% of particles as small as 0.3 microns.

Yes, fire place vacuums are generally energy-efficient, designed to use minimal power while providing strong suction to effectively clean ash. This makes them both cost-effective and environmentally friendly.

When buying a fire place vacuum, look for features like a powerful motor, HEPA filters, heat-resistant components, and a sturdy metal canister. These features ensure effective, safe, and long-lasting performance.

Yes, you can use an ash vacuum cleaner for outdoor cleaning tasks such as cleaning out grills, fire pits, and outdoor stoves. Its powerful suction and specialized filters make it ideal for handling ash in any setting.

Yes, a vacuum pellet stove can be used in conjunction with other cleaning tools. For example, you can use a brush to loosen ash before vacuuming it up, ensuring a thorough and effective cleaning process.

A vacuum pellet stove typically has a capacity of 3 to 5 gallons, allowing it to hold a substantial amount of ash before needing to be emptied. This capacity is sufficient for regular use with most pellet stoves and fireplaces.

An ash vacuum cleaner is different from a regular vacuum because it is designed to handle fine ash particles and high temperatures. It features heat-resistant components and specialized filters to prevent clogging and ensure safe operation.

A vacuum pellet stove works by using a powerful motor and specialized filters to suck up ash and debris from your pellet stove. This keeps your stove clean, maintains its efficiency, and prevents ash from spreading into the air.

A fire place vacuum improves air quality by effectively capturing and containing fine ash particles, preventing them from becoming airborne. This reduces indoor air pollution and promotes a healthier living environment.

Yes, a vacuum pellet stove is easy to clean. Most models have removable filters and containers that can be easily emptied and washed, ensuring that the vacuum remains effective and hygienic.

A vacuum pellet stove reduces cleaning time by quickly and efficiently removing ash, which would otherwise be a time-consuming and messy task. Its powerful suction and specialized design streamline the cleaning process.

The advantage of using an ash vacuum cleaner over manual cleaning is its efficiency and ability to contain fine ash particles. It provides a cleaner, quicker, and safer method for maintaining your fireplace or pellet stove.

A vacuum pellet stove contributes to efficiency by keeping your pellet stove clean, ensuring optimal airflow and combustion. Regular cleaning with the vacuum prevents clogs and maintains the stove’s performance.

A fire place vacuum benefits your pellet stove by keeping it clean and free of ash buildup. This enhances the stove’s efficiency, reduces maintenance needs, and prolongs its lifespan, ensuring consistent performance.

A vacuum pellet stove often comes with various accessories such as different nozzle attachments, extension wands, and spare filters. These accessories enhance the vacuum’s versatility and effectiveness for different cleaning tasks.