Contact us
Questions about a home, a chair, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Order page, and the shipping guide answers most delivery questions.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameThe Fire Pit Company, a division of BuyFactory Direct Pty Ltd
- ABN
- AU officeSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
- Registered addressCaruso Consulting Co Ltd, Suite 17, 47 Moo 1, T. Nawoong, Mueang, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@myfirepit.com.au
Orders over $100 ship free with tracked delivery (a flat $27.50 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
I HAVEN'T RECEIVED MY ORDER YET! IS IT LOST?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@myfirepit.com.au
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
DO YOU HAVE A SHOP LOCATION?
We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.
DO I GET A RECEIPT FOR MY ORDER?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
WHAT ARE YOUR DELIVERY OPTIONS AND HOW LONG WILL IT TAKE?
Australia: Free delivery, 5-7 days Other countries: Free delivery, 7-10 days OUR DELIVERY PARTNERS
WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All of our prices are displayed in $AUD - Australian Dollar & include GST
WHICH PAYMENT METHODS ARE ACCEPTED?
We currently only accept We accept credit and debit cards through Stripe, and PayPal.
Packaging and delivery
We introduced Eco Pack packaging and we work with our delivery providers to bring the carbon footprint of a delivery down. It is a direction rather than a finished job, and we would rather describe it that way than claim more than we have done.